1. Introduction
Last updated: 31 August 2026
Norden Exterior Cleaning respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how we use it, who we may share it with and the rights you have in relation to your personal data.
For the purposes of UK data protection law, Norden Exterior Cleaning is the data controller for the personal information described in this policy.
Who we are
Norden Exterior Cleaning is an exterior cleaning business based in Norden, Rochdale, Greater Manchester, providing services to customers in the local and surrounding areas.
If you have any questions about this privacy policy or how your personal information is handled, you can contact us at:
Email: phil@nordenexteriorcleaning.com
Website: nordenexteriorcleaning.com
2. Information we collect
We may collect personal information when you request a quote, make an enquiry, book a service, complete a form, contact us through our website or social media, or become a customer.
This information may include your name, email address, telephone number, address or postcode, property details, details of the service you require, photographs relating to a quotation or job, appointment information, payment and transaction information, and correspondence between you and Norden Exterior Cleaning.
When you complete one of our advertising lead forms, such as a Facebook or Instagram enquiry form, we may also collect information you provide about your property and the work you would like us to quote for.
3. How we use your information
We use personal information to respond to enquiries, provide quotations, arrange inspections and appointments, provide exterior cleaning services, communicate with customers about bookings, process payments, maintain business and accounting records, deal with customer-service enquiries and improve the way we operate our business.
We may also use information to follow up an enquiry where we believe you are still reasonably interested in the service you requested.
We will only send wider promotional marketing where we have an appropriate lawful basis to do so, and you can ask us to stop marketing communications at any time.
4. Our lawful bases for using personal information
Where you contact us about a possible service, we may process your information because it is necessary to take steps at your request before entering into a contract.
Where you become a customer, we process information where necessary to perform our contract with you.
We may also process information where it is necessary for our legitimate interests in operating, managing and improving Norden Exterior Cleaning, provided those interests do not override your rights and interests.
Certain information may be retained where necessary to comply with legal, accounting or tax obligations.
Where consent is required, such as for certain types of marketing or non-essential website cookies, we will rely on your consent.
5. Facebook and Instagram lead forms
Norden Exterior Cleaning may advertise through Facebook and Instagram.
If you submit an enquiry through a Meta lead form, the information you provide will be made available to Norden Exterior Cleaning so that we can respond to your enquiry, arrange a gutter inspection or quotation, and contact you about the service you requested.
Meta Platforms may also process information in accordance with its own privacy policies.
Submitting a lead form does not oblige you to purchase any service from Norden Exterior Cleaning.
6. Who we may share information with
We do not sell your personal information.
Where necessary to operate the business, information may be processed by trusted service providers that assist us with functions such as website hosting, email, customer relationship management, appointment scheduling, online payments, accounting, advertising and communications.
We may also disclose information where required by law, a court, a regulator or another authorised public authority.
Service providers are only given information that is reasonably necessary for the service they provide.
7. Payments
Where you choose to make an online or card payment, payment information may be processed by our payment provider.
Norden Exterior Cleaning does not normally store complete card details itself.
8. Website and cookies
Our website may use essential cookies required for it to operate correctly.
We may also use analytics or other non-essential technologies to understand how visitors use the website and improve its performance. Where UK law requires consent for these technologies, they should only be used after the appropriate consent has been obtained.
Third-party services embedded in or linked from the website may process information according to their own privacy policies.
9. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Unsuccessful or general enquiries will normally be reviewed and deleted when they are no longer reasonably required.
Customer, invoice, payment and accounting records may need to be retained for longer where required for business, tax or legal purposes.
HMRC requires self-employed businesses to retain relevant business records for prescribed periods, so some transaction records may need to be kept after the customer relationship has ended.
10. International transfers
Some technology providers used by Norden Exterior Cleaning may process information outside the United Kingdom.
Where personal information is transferred internationally, we expect the relevant provider to use an appropriate legal mechanism or safeguard for the transfer where required by UK data protection law.
11. Your data protection rights
Depending on the circumstances, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, request deletion of information, request restriction of processing, object to certain uses of your information, receive certain information in a portable format, and withdraw consent where processing is based on consent.
You have the right to object to certain processing of your personal information, including processing based on our legitimate interests and direct marketing.
These rights are subject to certain legal exceptions.
To exercise any of these rights, contact phil@nordenexteriorcleaning.com.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
12. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our business, the services we use or applicable law.
The latest version will always be published on this page.
